Distance Sales Agreement

DISTANCE SALES, RESERVATION AND INTERMEDIARY SERVICES AGREEMENT

Website: www.aegeanride.com.tr

Agreement date: Date of electronic confirmation

Order / Reservation number: Generated by the system.

ARTICLE 1 – PARTIES

1.1. Platform and service provider company

Brand: AEGEANRIDE

Trade name: [Full trade name of the company]

Address: [Company headquarters address]

Tax office and number: [Information]

MERSIS number: [Information]

Travel agency operating license number: [License number, if any]

Phone: [Phone]

E-mail: [Corporate e-mail]

Website: www.aegeanride.com.tr

Hereinafter referred to as "AEGEANRIDE", "Intermediary" or "Package Tour Organizer", depending on the type of activity.

1.2. Consumer / Participant

Full name: Specified during the order.

Address: Specified during the order.

Phone: Specified during the order.

E-mail: Specified during the order.

Hereinafter referred to as the "Consumer" or, depending on the nature of the service, the "Participant".

1.3. Third-party service provider

The actual provider of the service purchased by the Consumer may be a ferry operator, hotel, accommodation facility, car rental company, boat rental company, tour operator, restaurant or other business.

The trade name and contact details of the service provider are indicated in the pre-information and reservation documents relating to the purchase transaction.

ARTICLE 2 – SUBJECT OF THE AGREEMENT

This agreement regulates the rights and obligations of the parties regarding the purchase of travel, tourism, transportation, accommodation, car rental, boat rental, event and similar services offered through the AEGEANRIDE website, the creation of reservations, the collection of payment, and the provision of the service by the relevant provider.

Depending on the type of activity, AEGEANRIDE may:

a) Act as an intermediary for services offered by third-party businesses.

b) Act as an intermediary for the sale of package tours of contracted tour operators.

c) Operate as a package tour organizer in its own name, provided it holds the authorizations and conditions required by law.

In every transaction, AEGEANRIDE's legal capacity, the identity of the service provider and the scope of the service are disclosed to the Consumer before the purchase.

ARTICLE 3 – SERVICE CATEGORIES

The following services may be offered on the AEGEANRIDE platform:

• Ferry and sea transportation tickets
• Hotel and accommodation reservations
• Car rental
• Sailing boat and yacht rental
• Island tours and day trips
• Package tours
• Restaurant reservations
• Festival, event and organization tickets
• Other tourism and travel services

The specific conditions, price, dates, cancellation and change terms of each service are shown on the relevant product sales page and in the pre-information document.

ARTICLE 4 – AEGEANRIDE'S INTERMEDIARY AND COLLECTION MODEL

4.1. For third-party services, AEGEANRIDE acts as an intermediary between the Consumer and the service provider in the reservation and purchase process.

4.2. Payments made by the Consumer may be collected through AEGEANRIDE. The collected amount is transferred to the relevant service provider within the framework of the commercial agreement and payment terms.

4.3. AEGEANRIDE carries out the transmission of reservation information to the relevant service provider, the tracking of the reservation process, the keeping of payment records and the forwarding of consumer notifications.

4.4. Where the reservation is subject to confirmation by the service provider, the condition for the reservation to be finalized is clearly stated at the purchase stage.

4.5. AEGEANRIDE is responsible for its intermediary activity and for the obligations imposed on it by law. It cannot eliminate its statutory liabilities merely by claiming to be only an intermediary.

4.6. Obligations regarding the actual provision of the service are determined according to the nature of the relevant service and the legal capacity of the provider. The Consumer's rights arising from mandatory legislation are reserved.

4.7. Refunds of amounts collected by AEGEANRIDE are made within the framework of the legal nature of the relevant service, applicable cancellation and refund conditions, and current legislation.

ARTICLE 5 – RESERVATION AND ORDER PROCESS

5.1. The Consumer selects the desired service and enters the required reservation information completely and accurately into the system.

5.2. Before payment, the main features of the service, provider information, service date, total price, payment terms, and cancellation and change conditions are presented to the Consumer.

5.3. The Consumer completes the purchase by taking the confirmation step, which clearly states that the order creates a payment obligation.

5.4. After the purchase, the Consumer is given an order or reservation number.

5.5. Where the reservation must be confirmed or a ticket/voucher issued, the relevant documents are sent to the Consumer electronically.

5.6. If the service provider's confirmation is required for the reservation to be finalized, this condition is notified to the Consumer in advance.

ARTICLE 6 – FEES AND PAYMENT

6.1. The total price of the purchased service, including taxes and mandatory fees, is displayed before payment.

6.2. If there is an intermediary or reservation fee charged by AEGEANRIDE, this fee is separately disclosed.

6.3. The Consumer makes the payment through the payment methods offered on the AEGEANRIDE website.

6.4. Where payment is collected by AEGEANRIDE, the responsibilities imposed by the relevant legislation on the intermediary collecting the payment remain reserved.

6.5. If payment approval cannot be obtained or the transaction is rejected by the bank/payment institution, the Consumer is informed whether the reservation has been finalized.

6.6. No additional payment beyond the announced total price may be requested without the Consumer's explicit consent.

ARTICLE 7 – CANCELLATION, CHANGES AND REFUNDS

7.1. Cancellation, change and refund conditions may vary depending on the type of service.

7.2. The Consumer may review the specific cancellation and change conditions of the relevant service before the purchase.

7.3. Cancellation or change requests are submitted through the AEGEANRIDE website, e-mail or the announced customer communication channels.

7.4. For transactions requiring the service provider's approval, a change becomes final after the approval of the relevant provider.

7.5. For transactions entitling the Consumer to a refund, the amount is returned to the Consumer within the periods and by the methods prescribed by current legislation.

7.6. The fact that the amount collected by AEGEANRIDE has not yet been transferred to the service provider, or has been transferred, does not eliminate the Consumer's statutory refund rights.

7.7. If the service is cancelled by the relevant provider or is never provided, the Consumer's refund rights and other rights arising from legislation are reserved.

7.8. Cancellation fees may only be applied within the framework of the legislation applicable to the relevant service and the valid conditions notified to the Consumer before the purchase.

ARTICLE 8 – RIGHT OF WITHDRAWAL AND SERVICE-SPECIFIC EXCEPTIONS

8.1. Whether the right of withdrawal applies is determined according to the type of service purchased and the applicable legislation.

8.2. For services falling within the scope of the Distance Contracts Regulation and not subject to a withdrawal exception, the Consumer may exercise the right of withdrawal within the statutory period and conditions.

8.3. For services such as accommodation, car rental, entertainment and leisure activities that must be performed on a specific date or within a specific period, the withdrawal exceptions specified in the legislation may apply.

8.4. Passenger transport services are outside the scope of the general provisions of the Distance Contracts Regulation, but the pre-information and other obligations specified in that regulation remain reserved.

8.5. Package tour contracts are evaluated separately under the Package Tour Contracts Regulation. In package tour contracts, the participant's rights of termination, change and refund are determined according to the relevant special provisions.

8.6. Notice of withdrawal or termination may be sent to AEGEANRIDE in writing or through a durable medium in accordance with the legislation.

ARTICLE 9 – THIRD-PARTY SERVICES

9.1. The identity of third-party service providers and the main features of the service are disclosed to the Consumer before the purchase.

9.2. The specific usage, delivery, check-in, boarding, reservation and safety rules of the service provider are communicated to the Consumer.

9.3. AEGEANRIDE exercises due care in creating the reservation and transmitting it to the provider.

9.4. In disputes arising from the actual provision of the service, the liability of the relevant service provider is determined according to the nature of the service and applicable legislation. AEGEANRIDE's liabilities arising from its own intermediary and collection activities remain reserved.

9.5. Change and cancellation notices issued by the service provider are forwarded to the Consumer as soon as possible after they reach AEGEANRIDE.

ARTICLE 10 – PACKAGE TOUR SERVICES

10.1. Two different package tour models may be applied on the AEGEANRIDE platform:

A. Package tours organized by contracted tour operators

The actual organizer of the package tour and its intermediary, if any, are clearly indicated in the relevant package tour pre-information and contract. AEGEANRIDE carries out its intermediary function in this sale.

B. Package tours organized by AEGEANRIDE

For package tours organized by AEGEANRIDE in its own name, it acts as the package tour organizer, provided that the authorizations and conditions required by legislation are fulfilled.

10.2. For package tour services, the participant is provided with a package tour contract and the necessary pre-information documents in accordance with the Package Tour Contracts Regulation.

10.3. The package tour program, departure and return dates, transportation, accommodation, meal plan, route, included and excluded services, participant number conditions, insurance and other mandatory information are specified in the relevant tour document.

10.4. The obligations of the package tour organizer and intermediary are determined according to the relevant legal provisions.

10.5. For package tour services, the participant's rights to contract amendment, termination, refund and other rights are subject to the special legal provisions.

10.6. In transactions acting as a package tour organizer, mandatory package tour insurance and other legal obligations are fulfilled by the relevant organizer.

ARTICLE 11 – FORCE MAJEURE

11.1. Natural disasters, extraordinary weather conditions, war, epidemics, official authority decisions, port closures, transportation restrictions, strikes and events arising outside the reasonable control of the parties may constitute force majeure.

11.2. If the service cannot be provided or is changed due to force majeure, the special legislation and contractual provisions applicable to the relevant service apply.

11.3. AEGEANRIDE forwards change and cancellation notices it receives to the Consumer.

11.4. Force majeure provisions may not be interpreted in a way that eliminates the Consumer's statutory refund and other rights.

ARTICLE 12 – CONSUMER OBLIGATIONS

12.1. The Consumer accepts that the information provided during the reservation is accurate and complete.

12.2. The Consumer is responsible for obtaining the identity documents, passport, visa, permits and other documents required for travel.

12.3. The Consumer is obliged to comply with the usage, safety and travel rules communicated by the relevant service provider.

12.4. The Consumer follows the start date, time, location and other operational conditions communicated for the service.

12.5. Consequences arising from incorrect or incomplete information provided by the Consumer are evaluated within the framework of the relevant legislation and service agreement.

ARTICLE 13 – PROTECTION OF PERSONAL DATA

13.1. Personal data of the Consumer is processed in accordance with Law No. 6698 on the Protection of Personal Data and related legislation.

13.2. Data necessary for creating the reservation, completing the payment transaction and providing the service may be shared with the relevant service providers and payment institutions.

13.3. Details regarding the processing, storage and transfer of personal data are explained in AEGEANRIDE's Personal Data Protection and Privacy Policy.

13.4. Necessary permissions for sending commercial electronic messages are obtained separately.

ARTICLE 14 – COMPLAINTS AND DISPUTES

14.1. The Consumer may submit requests and complaints through the announced communication channels of AEGEANRIDE.

14.2. AEGEANRIDE evaluates the applications it receives and forwards them to the relevant service provider when necessary.

14.3. Depending on the nature of the dispute and the monetary limits in force, the Consumer may apply to the Consumer Arbitration Committees or Consumer Courts.

14.4. Mandatory mediation provisions remain reserved.

14.5. In resolving disputes, Law No. 6502 on Consumer Protection and related special legislation apply.

ARTICLE 15 – FORMATION AND ENTRY INTO FORCE OF THE AGREEMENT

15.1. The Consumer has the opportunity to review the pre-information text provided before the purchase and this agreement.

15.2. The agreement is formed when the Consumer gives electronic confirmation.

15.3. The agreement and pre-information documents are sent to the Consumer through a durable medium accessible to the Consumer.

15.4. The provisions of this agreement may not be interpreted in a way that restricts the Consumer's rights arising from mandatory legislation.

AEGEANRIDE

[Full trade name of the company]

[Address and contact information]